pikUp support
Privacy Policy
pikUp helps people give useful free items a new home. This page explains the information we use to run browsing, posting, claiming, pickup coordination, and support.
Browsing and listings
You can browse public item listings without creating an account. Public listings may include photos, item details, condition, approximate pickup area, timing, size, and optional delivery context.
Accounts and sign-in
Posting items, claiming finds, saving listings, messaging, and coordinating pickup require a signed-in account. Sign-in may use email, phone, Apple, Google, and Firebase Authentication. Account activity is tied to your authenticated user ID.
Claims, chat, and notifications
We store claim requests, pickup timelines, messages, voice notes, reports, no-show history, and push notification tokens so gifters and recipients can coordinate reliably.
Location and pickup privacy
pikUp shows approximate pickup areas publicly. Exact pickup details should only be shared after a claim is accepted and only when needed for the handoff.
Support and safety
Reports, trust signals, badges, and support messages may be reviewed to prevent spam, unsafe handoffs, hidden item fees, resale abuse, or misleading listings.
Account deletion
You can request account deletion from the app or at /account-deletion. Deletion removes sign-in access and clears personal profile details, while some anonymized listing or safety records may be retained where needed for community integrity, fraud prevention, or legal compliance.
Contact
For privacy or support questions, email hello@pick.my.